Question 1

You have a property I want to rent. How do I apply?

Accepted Answer

Simply click apply now and fill out our rental application!

Question 2

Can you hold a place before I apply?

Accepted Answer

No, we cannot hold any property without an approved application and your Last Month's Rent deposit.

Question 3

How long does it take to process my application?

Accepted Answer

If all documents have been properly submitted, your application can be processed as quickly as 2 business days. This process may take longer depending on the information given.

Question 4

Do I need to have tenant's insurance?

Accepted Answer

It is mandatory that all tenants carry their own personal “tenant’s insurance” as the property insurance does not cover items such as theft, fire, smoke, water leak and/or other damage to the tenant’s belongings.

Question 5

When is rent due?

Accepted Answer

Rent is always due on the first day of the month.

Question 6

I accidentally broke something. What do I do?

Accepted Answer

A tenant must repair or pay for the repair of any damage to the rental property that's not due to normal wear and tear. The damage could have been caused by the tenant, their guests or another person living in the rental unit. This includes damage in the tenant's unit, as well as in any common areas such as a hallway, elevator, stairway, driveway, or parking area. It does not matter whether the damage was done on purpose or by accident the tenant is responsible.

We understand that sometimes accidents happen, the important thing is that you communicate with us so we know your intentions and can work with you!

Question 7

How do I pay rent?

Accepted Answer

We like to make things easy for you,  so we have many rent payment options. 
Online through our payment portal
Automatic With-drawl
Cheque
Email Money Transfer
Cash
You Tell us what works best for you!

Question 8

My lease expiration is coming and I want to move out. What do I do?

Accepted Answer

If you want to end your tenancy and move out, you must either:
provide written notice, or
make an agreement with us to end the tenancy
To give notice, you must use the Tenant's Notice to Terminate the Tenancy (Form N9).

Fixed-term: If you have a fixed-term tenancy, like a one year lease, then you must give notice at least 60 days before the end of the lease. The termination date cannot be before the last day of the fixed term. If you don't give notice, the tenancy continues.

Monthly, no fixed term: If you pay rent monthly and you are not in a fixed term tenancy, then you must give at least 60 days' notice and the termination date has to be the last day of a rental month.

Question 9

What if I want to break my lease and move out early?

Accepted Answer

If you break your lease and move out early, you will be responsible for the monthly rental payments on your rental unit until it is re-rented or your lease expires, whichever comes first. Any outstanding rent charges that are not paid will be turned over to a collection agency for processing and might become part of your permanent credit history.

Question 10

There is an emergency in my unit. Who do I call?

Accepted Answer

Always call 911 for any life, fire, or police emergencies.
For our emergency hotline call or text (519) 757-7389. Phones are answered Monday - Friday 8:00AM - 5:00PM. After Hours  please leave a VOICEMAIL or TEXT DETAILING YOUR EMERGENCY as this line is monitored and responded to on a priority basis

Frequently asked questions

You have a property I want to rent. How do I apply?

Can you hold a place before I apply?

How long does it take to process my application?

Do I need to have tenant's insurance?

When is rent due?

I accidentally broke something. What do I do?

How do I pay rent?

My lease expiration is coming and I want to move out. What do I do?

What if I want to break my lease and move out early?

There is an emergency in my unit. Who do I call?

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